Who we are

Our website address is: https://www.laboratorie.co.nz.

Refund policy

Any brand-new product can be returned for a full refund within 60 days of delivery. We offer free and easy returns for all of our customers, domestic and international. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.

Shipping Policy

All orders will be delivered using NZ Post to the address in your order. You’ll receive an email with your order number and parcel tracking information when your order has been sent.
Your order should be sent within one working day from the date of your order and delivered within 3-10 working days after our confirmation email that your order has been shipped, subject to customs clearance and the payment of duty/tax if applicable.

Privacy Policy

YOUR PRIVACY IS IMPORTANT
We are totally committed to protecting the privacy of our site visitors and customers, we fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

YOUR CONSENT
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

COMMUNICATION & MARKETING
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail. All our customers have the option to opt-out of receiving marketing communications from me and/or selected third parties. If you do not wish to continue to receive marketing from me and/or selected third parties on checkout.

COOKIES
A cookie are a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our site, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

GOOGLE REMARKETING
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our site. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

THIRD PARTY SITES
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHECKING YOUR DETAILS
If you wish to verify the details you have submitted to us you may do so by contacting us via the e-mail address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

CONTACTING US
We are always pleased to hear from our customers (even if it is a complaint!). we are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact customer support, who will be delighted to answer any questions you may have.

Terms of Service

TERMS & CONDITIONS
Visiting or browsing this site constitutes acceptance of the terms of use, without qualification or limitation. Do not use this site if you do not agree to the terms of use.

We reserve the right to modify, add or remove portions of these terms and conditions or the privacy policy at any time. Any changes shall become effective immediately upon posting on the relevant pages of www.laboratorie.co.nz.

It is the responsibility of site visitors to periodically check for changes to these terms of use or privacy policy. Continued use of this site following the posting of terms of use or privacy policy changes is construed as acceptance of those changes.

If you have any queries regarding these Terms, please contact us via https://www.laboratorie.co.nz/contact/

GENERAL
This Website is owned and operated by 7VEN LIMITED a registered company of New Zealand trading as Laboratorie Cut Color Makeup at www.laboratorie.co.nz

7VEN LTD. does not accept any deviating terms and conditions of the customer unless we agree to these explicitly and in writing. The terms and conditions listed below are directed only at customers who are users, which means people who conclude legal transactions for a purpose which is attributed to personal and non-commercial use only.

By using this Website, you warrant that:
· you are legally capable of entering into binding contracts
· you are at least 18 years of age
· the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity

PURCHASES
The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

Customers must provide 7VEN LTD. with complete and accurate details when making purchases. 7VEN LTD. is not liable if we are given an incorrect delivery address at the time of purchase or where you fail to collect the products from the delivery address which you specified. Any additional expenses in correcting the order are the responsibility of the customer.

PAYMENT
7VEN LTD. accepts only the methods of payment stated on the web portal during the order process. The customer independently chooses the preferred way of paying among the offered payment methods.

All prices quoted are in NEW ZEALAND dollars (NZD) and include GST. Costs related to international orders are calculated using an integrated currency converter. 7VEN LTD. is not responsible for varying currency conversion rates charged by customers’ banks.

Customers will receive an invoice confirming the order once 7VEN LTD. receives payment. Some orders may be subject to fraud checks, this means you may be required to provide additional identification to verify your transaction.

LIABILITY
The customers’ claims to damages or compensation of frustrated expenditures against 7VEN LTD. are directed – without regard to the legal nature of the asserted claim – according to these terms.

Our liability – regardless of the legal basis of customer’s claims – shall be excluded unless the damage arose due to intent or gross negligence on our part, by our employees, legal representatives, or vicarious agents. Provided our liability is excluded or limited, the same goes for the personal liability of our employees, legal representatives, or vicarious agents.

We accept liability in accordance with the statutory law for of damage resulting from injury to life, limb or health, due to intentional gross negligence or negligence of duties arising from the contractual relationship on our part, by our legal representatives, employees or vicarious agents.
In particular, we disclaim all liabilities in connection with the following:
· incompatibility of the website with any of your equipment, software or telecommunications links
· technical problems including errors or interruptions of the website
· unsuitability, unreliability or inaccuracy of the website
· failure of the website to meet your requirements.

DATA STORAGE AND DATA PROTECTION
The customer acknowledges and consents to 7VEN LTD. storing the customer’s personal data necessary to processing an order. The customer explicitly consents to collecting, processing and using their personal data. Of course, stored personal data will be treated confidentially.
The customer has the right to revoke their consent with future effect. In such a case, we are obliged to erase or block personal data in accordance with the applying data protection regulations. In case of a cancelled registration processes, the erasure of personal data occurs after cancellation of the registration process.

TYPOGRAPHICAL ERRORS
7VEN LTD. is not responsible for any typographical errors including representation of products as well as prices. 7VEN LTD. may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice. 7VEN LTD. assumes no responsibility regarding the accuracy of the information that is provided by its websites, and use of such information is at the recipient’s own risk.

CONTENT
7VEN LTD. has used its best endeavours to ensure all information, graphics, audio and video and other items appearing on this site (‘Content’) are correct and up-to-date at the time of publication. 7VEN LTD. does not represent or warrant the accuracy or completeness of the Content and does not remain liable for any errors, omissions or defects. Depending on the resolution of the screen you use to access the Website, the colours of products as displayed on this Website may not constitute an accurate depiction of the true colour of the item.
To the extent permitted by law, 7VEN LTD. and its directors, employees, agents and contractors exclude all liability for any consequential, indirect or incidental loss or for any loss of profits, income, business or goodwill, that occurs as a result of your use or access of this Website, and/or from you using or relying on the Content, whether or not it’s caused by any negligent act or oversight on our part or by 7VEN LTD.

SECURITY
7VEN LTD.  does not guarantee the security of using this site or any systems used to access this site. Further information about security in relation to your personal information can be found in our Privacy Policy.

THIRD PARTY SITES
The Website may contain hyperlinks to sites operated by third parties. 7VEN LTD. does not control these linked sites, and we are therefore not responsible for the content of those sites. Links are provided solely for your own convenience and 7VEN LTD. decision to include a link does not constitute our recommendation or endorsement of the sites or the products and services they provide or offer. You access these sites and use or buy their products and services solely at your own risk.

INTELLECTUAL PROPERTY

(a) Copyright
All Content contained on this Website is protected by New Zealand and international copyright laws, unless indicated otherwise on this site.
You may view this site and the Content using your web browser and/or smartphone and save an electronic copy, or print out a copy of the Content or parts of this site for your own information, research or study. If you do, you must: (a) not change the Content from how it appears on this site unless authorised by 7VEN LTD. and then only according the conditions as stipulated by 7VEN LTD.; and (b) include the copyright notice ” 7VEN LTD.” on the copy.
You must not reproduce, frame, transmit (including broadcast), adapt, link to or use any of the Content on this Website, except as allowed by this site or as agreed by Bambi in writing.

(b) Trademark Notice
This site contains registered trademarks that are, unless shown otherwise, either owned or licensed by 7VEN LTD. and are protected under the laws of New Zealand and other countries. You must not use 7VEN LTD.  trademarks, except: (a) by saving or printing out a copy of this site as allowed under the copyright notice set out above; (b) as part of a legitimate reference to 7VEN LTD. product or (c) 7VEN LTD. prior written consent.
The use of any trademarks on this site that are not owned or licensed by 7VEN LTD. is not intended to indicate any association with, or endorsement by, the owner of that trademark.

(c) Intellectual Property in Designs
This Website contains graphics and other visual representations of products protected by copyright and equivalent laws in other jurisdictions. 7VEN LTD. takes active steps to protect its rights in its designs and strictly enforces these rights pursuant to the applicable laws.
Making electronic, or other, copies of products displayed on this Website with the intent of reproducing them in whole or in part is strictly prohibited.

DISCOUNT CODES
All discount codes and price discounts are in issued in NZD. Discount codes cannot be used in conjunction with any other offer (excluding clearance sale prices).

ORDER PROCESSING
Orders are processed on business days (Monday through Friday) excluding public holidays in Auckland, New Zealand.

See our shipping policies for further details.
In the event where a parcel is not claimed/refused by the receiver, our postal service not attempt re-delivery. If our team is unable to arrange a re-delivery by our postal service, the parcel will be destroyed and abandoned by authorities in the receiver’s country. Consequently, there will be no refunds for parcels that are not claimed or refused.

FRAUD
7VEN LTD. takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information within 7 working days, we reserve the right to cancel the order.

CANCELLATION
7VEN LTD. reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.

7VEN LTD. is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.